Refund policy
Effective Date: June 17, 2026
Return Eligibility Standards
Customers may submit return or exchange requests within 30 calendar days after receiving their ordered goods. All returned items must remain unused, unwashed, free of damage, and sent back in original retail packaging with all brand tags and matching accessories fully intact. Custom personalized products, clearance final-sale items, and personal hygiene goods are non-refundable and non-returnable.
Official Return Application Steps
- Send an email to our customer service team with your unique order number and detailed return reason to request formal return authorization.
- Our support team will review your submission and send complete official return instructions within 24–48 business hours.
- Do not ship any returned merchandise back to our warehouse without our prior written approval.
Refund Processing Rules
After we receive and complete quality inspection of returned items, refunds will be issued back to your original payment method within 5–10 business days. Original outbound shipping fees are non-refundable. Return delivery costs are the customer’s responsibility unless the return is caused by our operational error, such as defective merchandise or incorrect item delivery.
Return Receiving Address
32 Gopher Ln, United States
Note: This address only accepts returned parcels and is not recognized as our official registered business or office address.
Support Contact
Email: gwimtcay@outlook.com
Phone: +1 (678) 588-9877